COVID-19 Update

The team here at Balmoral Garage feel it’s important to do what we can to support the fantastic work of all key workers and keep our customers safe and on the road for those essential journeys. To help reduce the spread of COVID-19 and in line with government guidelines, we have reduced opening hours and are currently running a skeleton team to maintain cover for our workshop. Our showroom is closed but we are happy to take enquiries via telephone. 

I’d like to take this opportunity to thank all of our customers for their continuing support over the years, hope you stay safe and we look forward to seeing you again soon. 
If we can help in any way please do no hesitate to call 01250 875875, e-mail us on sales@balmoralgarage.co.uk or find us on Facebook. 

Opening Hours:
Mon – Fri:    0900 – 1500
Saturday & Sunday     CLOSED

Emergency Calls 07835402826 

Frequently Asked Questions
1.  My MOT test is due, what do I do?

For all MOT’s due after the 30 March, the government has granted a 6month extension. However, you must still keep your vehicle safe to drive. More information here - https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

2.  My vehicle is due a service, will this affect my Ford manufacturer’s warranty?  
Service - Scheduled Service due date missed
The current tolerance limit of 1 month, in relation to vehicles being serviced in accordance with Ford specifications, after the actual scheduled service due date will be suspended during this time
The distance tolerances remain at 1,000miles/1,500 kilometres

3. My roadside assistance that came as part of my last service offer expires soon?  
There is a goodwill agreement in place which will extend roadside assistance cover for the next 4 weeks and will be reviewed as the situation develops. 

4. I have an issue with my vehicle but my warranty is running out, what do I do?

If you have manufacturer's warranty with Ford Motor Company or Ford Protect underwritten by QBE, please email sales@balmoralgarage.co.uk with your name, vehicle registration number and the nature of your concern. We will record the issue in order to discuss with Ford Motor Company/Ford Protect upon re-opening. 

5. I would like to talk to my finance company about the payments on my vehicle, how do I contact them?  

Please use the following web links to find the contact information for finance providers.  Please have your registration number to hand.
Ford Credit  https://www.ford.co.uk/finance/support/contact-us
MotoNovo Finance   https://customer.motonovofinance.com/coronavirus-support
Northridge Finance:https://www.northridgefinance.com/covid-19-customer-information-and-support